Refund & Cancellation Policy

Last Updated: July 2026

This Refund & Cancellation Policy explains how you can request cancellation or a refund for products and services purchased through GaonSe. By placing an order on our Platform, you agree to the terms described below.

Cancellation Policy

1. Orders can be cancelled only if the cancellation request is made within 7 days of placing the order and before the seller or delivery partner has initiated the shipping process.
2. Cancellation requests may not be accepted if:
   • The order has already been shipped.
   • The seller has started processing the order.
   • The product is already out for delivery.
   • The order has been delivered.
3. For products delivered directly by the seller or doorstep vendors, cancellation may be available only before dispatch.
4. Perishable products such as:
   • Milk
   • Curd
   • Paneer
   • Flowers
   • Fresh Fruits
   • Vegetables
   • Bakery Items
   • Other Fresh Food Products
   cannot be cancelled once the order has been confirmed.
5. If you receive the wrong product, you should report the issue immediately through our customer support.

Refund Policy

1. If you receive a damaged, defective, expired or incorrect product, please notify our customer support within 7 days of receiving your order.
2. The seller will inspect and verify the complaint before approving any refund or replacement.
3. If the complaint is found to be valid, you may receive:
   • A replacement product, or
   • A full or partial refund depending on the circumstances.
4. Refunds are processed only after approval by GaonSe or the respective seller.
5. Once approved, refunds are generally credited within 7 business days to the original payment method.

Non-Refundable Items

The following items are generally not eligible for refunds:

• Perishable food products after delivery.
• Products damaged due to misuse by the customer.
• Products returned without original packaging where required.
• Items marked as non-returnable on the product page.

Contact Us

For cancellation requests, refund assistance or any order-related concerns, please contact us:

GaonSe
Nohar Road, Ward No. 16
Ellenabad, Sirsa
Haryana, India

Phone: +91 9253308116
Website: https://gaonse.in