Privacy Policy

Last Updated: June 2026

Welcome to GAON SE. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile applications, and related services.

1. Information We Collect

We may collect the following categories of information:

• Name and contact information.
• Mobile number and email address.
• Delivery addresses and location details.
• Account and profile information.
• Order and subscription history.
• Payment transaction details.
• Device, browser, and usage information.
• Customer support communications.

2. How We Use Your Information

We use collected information for the following purposes:

• Creating and managing your account.
• Processing orders and subscriptions.
• Providing delivery services.
• Managing wallet transactions and payments.
• Sending order updates and service notifications.
• Improving our products, services, and user experience.
• Responding to customer support requests.
• Preventing fraud and ensuring platform security.
• Complying with legal and regulatory obligations.

3. Location Information

GAON SE may collect and process location information to verify service availability, assign delivery zones, improve delivery accuracy, and provide location-based services.

Location access may be requested through your device when necessary for order fulfillment and address validation.

4. Payment Information

Payments made through GAON SE are processed using trusted third-party payment service providers.

We do not store complete debit card, credit card, UPI PINs, or banking credentials on our servers. Payment information is processed securely by authorized payment gateways.

5. Cookies and Similar Technologies

We may use cookies and similar technologies to:

• Remember user preferences.
• Improve website functionality.
• Analyze website performance.
• Enhance user experience.
• Maintain account sessions.

You may disable cookies through your browser settings; however, certain features may not function properly.

6. Sharing of Information

We may share information only when necessary with:

• Delivery partners for order fulfillment.
• Payment processors for transaction handling.
• Technology and hosting service providers.
• Legal authorities when required by law.
• Business partners involved in providing services.

We do not sell your personal information to third parties.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your data, no internet-based service can guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

9. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information.
• Update or correct inaccurate information.
• Request deletion of your account.
• Withdraw consent where applicable.
• Request information regarding data processing.

10. Third-Party Services

Our website and applications may contain links to third-party websites, services, or payment platforms. We are not responsible for the privacy practices of such third parties.

Users are encouraged to review the privacy policies of those services separately.

11. Children's Privacy

GAON SE services are not intended for children under the age required by applicable law. We do not knowingly collect personal information from children without appropriate authorization.

12. Account Deletion Requests

Users may request account deletion by contacting customer support. Certain information may be retained where required for legal, accounting, fraud prevention, or regulatory purposes.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page along with the updated revision date.

14. Contact Us

If you have questions regarding this Privacy Policy or the handling of your information, please contact us: