Return & Refund Policy

Last Updated: June 2026

At GAON SE, we are committed to delivering fresh and high-quality dairy products to our customers. Since most of our products are perishable in nature, our return and refund policy is designed to ensure fairness while maintaining product quality and safety standards.

1. Eligibility for Refunds

You may be eligible for a refund or replacement in the following cases:

• Damaged or leaked products received at delivery.
• Incorrect product delivered.
• Missing product from the order.
• Expired or spoiled product received.
• Order charged but not delivered.

2. Non-Returnable Items

Due to food safety and hygiene regulations, the following products cannot be returned once delivered:

• Milk and dairy products that have been opened.
• Products stored improperly after delivery.
• Partially consumed products.
• Products reported after the allowable complaint period.

3. Reporting an Issue

If you receive a damaged, incorrect, or spoiled product, please report the issue within 24 hours of delivery.

To process your request faster, please provide:

• Order ID.
• Product name.
• Description of the issue.
• Photographs showing the damage or defect (if applicable).

4. Refund Process

Once your complaint is reviewed and approved, GAON SE may:

• Provide a replacement product.
• Issue a refund to your original payment method.
• Credit the refund amount to your GAON SE wallet.

Refund approval is subject to verification by our support team.

5. Refund Timeline

• Wallet refunds: Usually within 24 hours.
• UPI refunds: 2–5 business days.
• Debit/Credit Card refunds: 5–10 business days.
• Net Banking refunds: 3–7 business days.

Actual refund timelines may vary depending on your bank or payment provider.

6. Subscription Orders

Customers using subscription services may pause, modify, or cancel future deliveries before the applicable cutoff time displayed in the application or website.

Refunds for already delivered subscription orders will only be processed if the delivered products qualify under the refund eligibility criteria mentioned above.

7. Order Cancellation

Orders may be cancelled before they enter processing or dispatch.

• Cancelled orders will receive a full refund.
• Orders already dispatched may not be eligible for cancellation.
• Subscription modifications are subject to operational cut-off timings.

8. Failed or Duplicate Payments

If your payment is deducted but the order is not confirmed, the amount will generally be automatically reversed by your bank or payment provider.

In cases of duplicate payments, verified excess payments will be refunded after review.

9. Contact Us

For any refund, return, or payment-related queries, please contact our customer support team.

10. Policy Updates

GAON SE reserves the right to modify this Return & Refund Policy at any time. Changes will be posted on this page with an updated revision date.