Privacy Policy

Last Updated: July 2026

Introduction

This Privacy Policy describes how https://gaonse.in ("GaonSe", "we", "our", or "us") collects, uses, stores, shares, protects and processes your personal information when you access our website, mobile application or related services (collectively referred to as the "Platform").

The Platform is operated by GaonSe, having its registered office at:

Nohar Road, Ward No. 16
Ellenabad, Sirsa
Haryana, India
Phone: +91 9253308116

You may browse certain sections of the Platform without creating an account. However, by accessing or using our Platform, you agree to this Privacy Policy, our Terms & Conditions and all applicable Indian laws relating to privacy and data protection.

Our services are intended only for users located within India. Your information will primarily be stored and processed in India.

1. Information We Collect

We collect personal information when you register, place an order, contact us or otherwise interact with our Platform.

• Name
• Date of Birth (where applicable)
• Delivery Address
• Phone Number
• Email Address
• Profile Information
• Identity or Address Proof (when required)
• Payment Information (processed securely through payment partners)
• Order History
• Device Information
• IP Address
• Location Information (when permission is granted)

Sensitive personal information is collected only with your consent and only where permitted under applicable laws.

2. How We Use Your Information

Your information is used for the following purposes:

• Processing and delivering your orders.
• Managing subscriptions and recurring deliveries.
• Providing customer support.
• Sending order confirmations and delivery updates.
• Improving our website and mobile application.
• Preventing fraud and unauthorized activities.
• Complying with legal obligations.
• Sending promotional offers (you may opt out anytime).
• Conducting analytics, surveys and research.

3. Sharing of Information

We do not sell your personal information.

However, we may share your information with:

• Delivery partners.
• Payment gateway providers.
• Technology and cloud service providers.
• Business partners assisting in providing our services.
• Government authorities when legally required.
• Law enforcement agencies in accordance with applicable laws.

4. Third-Party Services

Our Platform may contain links to third-party websites or services. Their privacy practices are governed by their own policies. We encourage you to review their privacy policies before providing any personal information.

5. Data Security

We implement reasonable administrative, technical and physical safeguards to protect your information against unauthorized access, disclosure, alteration or destruction.

Although we strive to protect your personal information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Cookies & Analytics

We may use cookies and similar technologies to improve user experience, remember preferences, analyze website traffic and enhance Platform functionality.

You may disable cookies through your browser settings, although some Platform features may not function properly.

7. Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements.

Anonymous or aggregated information may be retained for research and analytical purposes.

8. Account Deletion

You may request deletion of your account through your profile settings or by contacting us.

Upon deletion:

• Your account will be permanently deactivated.
• You will lose access to your order history and account information.
• Certain information may continue to be retained where required by law or for fraud prevention.

9. Your Rights

You have the right to:

• Access your personal information.
• Update or correct your information.
• Request deletion of your account.
• Withdraw marketing consent.
• Request clarification regarding your data.

10. Consent

By using our Platform, creating an account or providing your information, you consent to the collection, storage, processing and use of your personal information in accordance with this Privacy Policy.

You may withdraw your consent at any time by contacting us. Withdrawal of consent may limit our ability to provide certain services.

11. Policy Updates

We may revise this Privacy Policy from time to time to reflect operational, legal or regulatory changes.

The latest version will always be available on this page.

12. Contact Us

For questions regarding this Privacy Policy or your personal information, please contact us:

GaonSe
Nohar Road, Ward No. 16
Ellenabad, Sirsa, Haryana, India
Phone: +91 9253308116
Website: https://gaonse.in

13. Grievance Officer

Grievance Officer
GaonSe
Nohar Road, Ward No. 16
Ellenabad, Sirsa, Haryana, India
Phone: +91 9253308116
Working Hours:
Monday to Friday
9:00 AM – 6:00 PM